1. Introduction
At [DrSarahSakr], we strive to provide the highest quality of services and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our products and services. By making a purchase on our website, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- If the service or product purchased is not delivered as described.
- If technical issues prevent the proper execution of our services and cannot be resolved.
- If a written refund request is submitted within the refund period specified below.
3. Refund Period
- For digital products or services (e.g., e-books, courses): Refunds must be requested within 7 days of purchase.
- For consultation services: Refunds must be requested at least 24 hours before the scheduled appointment.
- For subscriptions or recurring payments: Refunds apply only to the unused portion of the subscription period, and cancellation must be made in advance.
4. Non-Refundable Items
The following are not eligible for refunds:
- Completed consultations or services.
- Products or services that have been accessed, downloaded, or used.
- Failure to cancel an appointment within the required time frame.
- Any issues arising due to user error or misuse of the product or service.
5. Refund Process
To request a refund, please follow these steps:
- Contact us via email at [omar880@msn.com or use our contact form.
- Provide your order details, including the transaction ID and proof of purchase.
- Specify the reason for your refund request.
Our team will review your request and respond within 2 business days. If approved, the refund will be processed using the original payment method within 3 business days.
6. Partial Refunds
In certain cases, partial refunds may be issued if:
- Only part of the service or product was delivered.
- A subscription is canceled mid-term.
7. Chargebacks
We strongly recommend contacting us to resolve any issues before initiating a chargeback. Chargebacks may delay the resolution process and could result in restrictions on future purchases.
8. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and your continued use of our services indicates your acceptance of the updated policy.
9. Contact Information
If you have any questions or concerns about this Refund Policy, please reach out to us:
Email: [omar880@msn.com]
Phone: [+905407391995]